Alcedo Care Wigan and St Helens
14 Waterside Court, St. Helens, WA9 1UA
North West · St. Helens · domiciliary
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Good
- Well-led
- Requires improvement
- Effective
- Good
- Responsive
- Good
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2022-06-21 | Requires improvement | new | Unrated→Requires improvement | Alcedo Care Wigan and St Helens received a 'Requires Improvement' rating because risk assessment and management were inadequate, with care records lacking sufficient guidance for staff to safely support people with medical conditions, and quality assurance systems failing to effectively monitor call times and identify safety issues. While the service demonstrated good caring practices and was effective in most areas, weak governance and risk management processes meant the organisation could not consistently assure the safety of care being delivered. |