CQC Monitor

Age UK - Stafford & District Care Services

Bradbury House, Weston Road, Stafford, ST16 3RS

West Midlands · Staffordshire · domiciliary

Requires improvement

Key question ratings

Safe
Requires improvement
Caring
Good
Well-led
Requires improvement
Effective
Requires improvement
Responsive
Good

Inspection history

PublishedOverallChangeTransitionAI summary
2019-06-11Requires improvementnewUnratedRequires improvementThe service received a 'Requires Improvement' rating because of significant gaps in medication management, lack of Mental Capacity Act documentation, and weak governance systems that failed to identify these issues. Whilst staff were caring and responsive to people's needs, and safeguarding and recruitment procedures were sound, the provider's quality monitoring systems did not drive improvements in care.
2016-09-30UnratedUnratedUnrated
2014-02-12UnratedUnratedUnrated
2012-12-08UnratedUnratedUnrated