Alexandra House - Oxted
31 Pollards Oak Road, Hurst Green, Oxted, RH8 0JL
South East · Surrey · residential
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Good
- Well-led
- Requires improvement
- Effective
- Good
- Responsive
- Good
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2019-12-28 | Requires improvement | new | Unrated→Requires improvement | Alexandra House received a 'Requires Improvement' rating because governance and safety systems were not consistently robust. Whilst staff were caring and the service was responsive to people's needs, the provider failed to identify shortfalls in medicines management, did not keep emergency plans regularly reviewed, did not display the current CQC rating as required, and had not updated policies to reflect current guidance and legislation. |
| 2017-01-20 | Unrated | Unrated→Unrated | — | |
| 2015-12-17 | Unrated | Unrated→Unrated | — | |
| 2014-06-19 | Unrated | Unrated→Unrated | — | |
| 2013-08-01 | Unrated | Unrated→Unrated | — | |
| 2012-08-20 | Unrated | Unrated→Unrated | — |